Refund policy

Return & Exchange Policy

At The Fashion Flora, we want you to love what you wear. If you are not satisfied with your order, you can request a return or exchange within 15 days of receiving your parcel.

How it works

1. Contact us within 15 days of delivery with your order number and the reason for return or exchange.
2. Send the product back: the customer is responsible for sending the item back to us at their own expense.
3. We receive & check the item: once your return is received, we will process your request.
4. Exchange or refund: as per your request, we will send you a different product (exchange) or send your payment back to you.

Conditions

• Items must be unused, unwashed and in their original condition with tags and packaging.
• Requests made after 15 days of delivery cannot be accepted.

For any questions, please email us at thefashionflora@gmail.com.